DMRG Rules 35अध्याय V · Control and Working of Stations

धारा 35 · Responsibility of booking office staff

(1)

The booking office staff shall-

(i)

be responsible for the sale of tickets at ticket windows and by self-service machines, where provided ;

(ii)

sell tickets for the prices in the current fare table and render exact change as may be required ;

(iii)

account for all tickets sold and all cash taken in accordance with instructions issued from time to time ;

(iv)

keep large amounts of cash at their points of sale. Only such cash as is necessary for change giving may be kept. The surplus shall be kept in a locked safe or other secure storage ;

(v)

be responsible for ensuring that self-service ticket vending machines, if provided are adequately stocked with tickets and that cash is regularly removed from the machines to secure storage;

(vi)

be responsible for reporting malfunctions or irregularities in the operation of ticket issuing equipment to the maintenance department; and

(vii)

assist the passengers during crowd control and emergency evacuation procedure.

(2)

The senior booking office staff shall-

(i)

be responsible for the accurate accounting for tickets sold and cash received; and

(ii)

be required to assist or deputise for the Station Controller when circumstances demand.

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