Complaint to a platform's Grievance Officer — Rule 3(2), IT Rules 2021

दस्तावेज़

To,
The Grievance Officer
________________

(By the grievance form or email published on the platform — keep the acknowledgement)

Subject: Complaint about content on ________________ — request for removal under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Made under: Rule 3(2)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, framed under Section 87 of the Information Technology Act, 2000; read with Section 79 of that Act.

Sir / Madam,

1. I am ________________, resident of ________________, mobile ________________, email ________________.

2. The following content on ________________ is the subject of this complaint:
________________

3. What the content is, and why it is unlawful:
________________

4. Rule 3(2)(a)(i) requires the Grievance Officer to acknowledge this complaint within twenty-four hours and to resolve it within fifteen days of receipt; and where the complaint is a request to remove content of the kinds listed in Rule 3(1)(b), it is to be acted upon and redressed within seventy-two hours.

5. An intermediary that does not observe these Rules loses the protection of Section 79 of the Information Technology Act, 2000.

I therefore request that:
(a) the content listed above be removed or access to it disabled;
(b) the account responsible be dealt with under the platform's terms of use; and
(c) I be informed in writing of the action taken, with the complaint number.

If this complaint is not resolved, or I am dissatisfied with the decision, I reserve the right to appeal to the Grievance Appellate Committee within thirty days under Rule 3A, and to approach the police and the courts.

Yours faithfully,

________________
________________

Place: ________________
Date: ________________