Made under: Rule 3(2)(a), IT (Intermediary Guidelines) Rules, 2021
Complaint to a platform's Grievance Officer — Rule 3(2), IT Rules 2021
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The document
To,
The Grievance Officer
________________
(By the grievance form or email published on the platform — keep the acknowledgement)
Subject: Complaint about content on ________________ — request for removal under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Made under: Rule 3(2)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, framed under Section 87 of the Information Technology Act, 2000; read with Section 79 of that Act.
Sir / Madam,
1. I am ________________, resident of ________________, mobile ________________, email ________________.
2. The following content on ________________ is the subject of this complaint:
________________
3. What the content is, and why it is unlawful:
________________
4. Rule 3(2)(a)(i) requires the Grievance Officer to acknowledge this complaint within twenty-four hours and to resolve it within fifteen days of receipt; and where the complaint is a request to remove content of the kinds listed in Rule 3(1)(b), it is to be acted upon and redressed within seventy-two hours.
5. An intermediary that does not observe these Rules loses the protection of Section 79 of the Information Technology Act, 2000.
I therefore request that:
(a) the content listed above be removed or access to it disabled;
(b) the account responsible be dealt with under the platform's terms of use; and
(c) I be informed in writing of the action taken, with the complaint number.
If this complaint is not resolved, or I am dissatisfied with the decision, I reserve the right to appeal to the Grievance Appellate Committee within thirty days under Rule 3A, and to approach the police and the courts.
Yours faithfully,
________________
________________
Place: ________________
Date: ________________What to attach
- A screenshot of every post and profile, showing the URL and the date and time.
- The acknowledgement or ticket number from the platform. The fifteen days run from it.
- No reply, or a bad one: appeal to the Grievance Appellate Committee at gac.gov.in within thirty days.